Q. How to purchase my order on the site?
To order :-
Q. What are the payment methods available?
Radiantden.com offers various kind of Payment Methods as shown below :-
1. Invoice / Cheque / Bank Transfer
Account Name : Radiant Den Store
After you have made the payment, please send us the payment details below :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to Email Address : email@example.com
Note: Your purchased products will not be delivered until we have this confirmation. For interbank transfers, please allow minimum 1 working day for processing.
2. Paypal / Credit / Debit Cards
We currently only accept PayPal payments worldwide.
PayPal allows secure payment with your PayPal account or credit card. You will be redirected to PayPal to finalise your order when checking out. More information about PayPal is available at www.paypal.com
Note: all prices displayed are in Malaysian Ringgit (MYR).
Q. How to change my account personal information and shipping address?
Q. I forgot my Password for my account. What should I do to retrieve it?
Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at firstname.lastname@example.org with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped cannot be cancelled.
Q. What is the product's transaction currency?
All products transaction currency will be done in RM(Ringgit Malaysia).
Q. How long does the delivery usually takes?
Delivery usually takes about 1 to 3 working days. However, our shipping days are every Tuesday - Friday excluding public holidays and/or store closure.
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to email@example.com for us to clear your doubts.